| Claims
Administration
Dedicated Claims Analyst assigned to each client Complete integration of client’s handbook when tailoring
a detailed initial level claim response
Timely response to all adjudicator fact-finding inquiries
Claim Analyst will review all determinations with client to determine the best course of action for
future appeals
All UC Advantage Claims Analyst are capable of processing claim through hearing level
Client will receive timely reports detailing; number of claims, protestable claim win ratio, liability avoided,
liability pending, compliance, charge credits,
etc
Hearing Representation
Complete representation at all UI hearings utilizing
the UC Advantage 5 step hearing process
which includes: Timely set up conference,
pre-hearing conference, hearing representation,
post-hearing conference, and decision review
Detailed Board level appeals in legal brief format
Board level hearing representation
UC Advantage available to consult with client’s
in-house counsel
Charge Auditing
Timely audit of all Charge Statements
Protest of invalid charges and account discrepancies
Aggressive follow up with state agencies to ensure
that the proper credit is posted to our
clients tax accounts
Tax Services
Audit of assigned payroll tax rates
Protest of incorrect rates
Voluntary Contribution analysis
Merger/Acquisition analysis
Tax planning
Historical Merger/Acquisition research and recovery
service
Training
On-Site training available at any of client’s
location
Customized training format
Telephone and web conference capabilities
Store / Location specific training
Account Management
Detailed in-person review of unemployment claims activity reports
Detailed in-person review of annual tax reports
Management training on-site or via web conference
24/7 support |
